About Our Site
We are a site that allows artists to sell their items for very little cost. It is more affordable than popular online auction sites and listings automatically renew every 6 months at no charge. In other words, sellers keep items on our site until they ask us to take them down.
We do not handle any part of the sale between seller and buyer unless a buyer (or potential buyer) contacts us for assistance. (i.e. They are unable to contact the seller via email or other similar reasons.)
Ours is a “pay now” site, so there is no haggling or negotiating over prices. Currently we accept payments via PayPal® only. Buyers and sellers must have a PayPal® account. (Did you know that as a seller you can have a PayPal® debit card? With it you can use it--just as you do any other debit card--to buy your supplies at any store or withdraw money from your PayPal® account at any ATM displaying the MasterCard® logo.)
Getting Your Items on Our Site
- Email pictures of any items you wish to sell to sell@namelyyou.com.
- Please include descriptions for each item, including dimensions, what item is made of, if it can be customized (paint colors, etc.)
- Include the price you wish to charge for each item.
- Specify your shipping timeframe and return policy.
- Add any other details you wish to include.
We post items on our site within 24 hours of receiving your email submission or 72 hours if received over a holiday or weekend.
Sellers should send an email to add or change items, descriptions, prices, etc.. Revisions can take as much as 72 hours if received over a holiday or weekend. Send such requests to: support@namelyyou.com.
Corresponding With Customers
Each seller will be given their own NamelyYou.com email account to correspond with any potential or actual buyers. We will send new sellers their email address and password to them at the email address supplied to us at the time of registration.
Feedback
We have a simple feedback system for buyers to rate each seller and the product they received. It is located on the “Customer Feedback” page. All sellers’ feedback is located on 1 page. Unless otherwise requested by the sender, comments emailed to Customer Service are added to our Feedback Page for visitors to read... positive or otherwise. Although we only have artists with high standards, our posting positive and negative comments will encourage our artists to continue offering a high quality product to our customers. We should add though, that our artsits and our site in general have not received any negative comments since we started selling in 2005.
Seller's Responsibilities
The seller is responsible for checking their email regularly for questions from potential customers regarding their listings. The seller must also keep their contact information current with us. Contact information includes at least 1 alternate email address. If we are unable to reach a seller, we can only assume that potential buyers cannot reach them with questions either. If we are unable to reach a seller after 7-days, we will suspend their email access. If we are still unable to reach the seller after 30-days, seller's listings will be deleted. Such sellers may or may not be permitted to sell again on our site depending on their circumstances and reasons for absenteeism.
It is the seller’s responsibility to offer a quality product to every customer. Sellers must reply within 48-hours to email inquires regarding their listed items. Should a seller need more time, (i.e. going on vacation, etc.) an email asking to suspend their items should be sent to Support@NamelyYou.com as soon as possible.
Sellers are responsible for packaging and shipping the item(s) within the timeframe specified in their listing.
Sellers must send the tracking number to their respective customer and a copy of the email should also be sent to: Tracking@NamelyYou.com. The tracking number is your proof of shipment.
Sellers must read the Customer Feedback page regularly to keep aware of input given by buyers. Our #1 goal and priority at NamelyYou is customer service.
Fees
There is no membership fee. Sellers may list up to 2 items at no charge. 3 or more items can be listed for $1.00 per listing. Listings do not expire and have no renewal fee. We will remove items from our site by request from the seller via email within 72 hours of receipt.
There is a flat 10% sale fee when an item sells. Buyers pay NamelyYou via PayPal® and we send the sellers 90% of the payment via PayPal®, normally within 24 hours after the tracking information has been sent to the customer and Tracking@NamelyYou.com. (PayPal® money transfers can take as much as 72 hours over holidays or weekends.) Sellers find this much more convenient rather than waiting for a check from the hosting site every 30 days.
To request a change to a listing, sellers should send an email to Support@NamelyYou.com. Changes are normally done within 24 hours but can take up to 72 hours if over a weekend or holiday. Unless the necessary change is due to a webmaster error, there is a .50 cent change fee per item, regardless of how many changes are needed.
Need More Information?
Contact us at Sell@NamelyYou.com.
